FAQ section contains answers to some of the most common questions we face. Please select a topic below to begin. If you are unable to find an answer to your question here, please contact our Customer Care Department for additional assistance or send me email our contact page.
Usually it takes 1-3 business days in all major cities of India, for Tier II/Tier III towns it takes 3-5 business days, for rest of the India it usually takes 7-10 business days.
We charge nominal fee of Rs 49 for orders less than Rs 499.
You will receive the mail regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service. Also you may visit order history page to see tracking details of your order.
Just drop an email to firstname.lastname@example.org@jewelogram.com with reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, else you will have to send it back to us and we will offer you a refund or exchange.
We offer cash on delivery (COD) at so many locations in India depending on the pin code. The website will automatically give you the option of COD if the pin code is served through this facility
Yes, we have a 15 days ( from the date of delivery ) returns policy on all products
you may transfer the amount to your bank account on your own
We shall be refunding money back into the same account via which you had paid for your purchase on cilory.